Our Office & Policies-DoctorSpiller.com

Dr. Martin S. Spiller, DMD
208 Main Street
P.O. Box 689
Townsend, MA 01469
(978) 597-5541

If you would like to make an appointment to see me, please call the office during the working hours listed below (978-597-5541).  I get letters from all over the world.  If you want to email me please see this page

Obviously, you must live within a reasonable driving distance to my office in Massachusetts in order to make an appointment.  See link to map below.

PLEASE do not call my office with questions regarding treatment, fees etc.   I do not have time to take calls during the day, and my staff is not authorized to answer technical questions on my behalf.  Please use the “EMAIL ME” button in the right border.  I do respond to as many inquiries as possible.  EXCEPTION: Call only if you live locally and intend to become a patient at my practice.

1. Hours :

Treatment hours: Monday through Thursday: 8AM – 5 PM.  We close for lunch from 12:30-1:30 PM.  If you should call during lunchtime, please leave a message and we will return your call at 1:30.
2. Directions

Townsend is in North Central Massachusetts just south of the New Hampshire border, about 20 minutes northeast of Fitchburg.  My office is located at 208 Main St. (Route 119), ¼ mile east of the route 13 intersection in the center of town .  It is in the Townsend Professional Building, between the Sterilite plant and the Townsend Cafe, both of which are easily identifiable.  The map and street view below are interactive.


View Larger Map

3. Some Basic Office Information & policies
Payment: IS due when services are rendered. We accept cash, check and major credit cards.   With the advent of CareCredit®, Wells Fargo Health Advantage®AccessOne®, Citi® Health Card and CapitolOne healthcare financing, to name only five of the numerous new healthcare credit card issuers, you can easily arrange credit financing for even the most expensive treatment plans. Most offices offer at least one of these services.

Seniors  (age 65+) are given a 10% courtesy on all services.

Insurance:

My office accepts many of the larger dental plans offered to patients in my area, However, we do NOT accept all of them. The reason for this is the perverse nature of the reimbursement schemes that some insurance plans offer. Many of the contract plans pay either not-at-all, or very poorly for basic dental and preventive procedures. The reimbursement for fillings and cleanings sometimes does not even pay the overhead. The rational the insurance companies use for this is that the dentist uses these procedures as “loss leaders” to get patients into the office. The real reason is that it appears to the patient that they are getting more out of their dentist for their $1000 to $2000 yearly maximum.

This, however, incentives the dentist to skimp on these basic services in favor of more expensive services which cost him or her less chair time and brings in more money. This means that the dentist is more likely to recommend an expensive treatment plan that requires the patient to pay out of pocket for work beyond the yearly maximum. Loss leaders are an instrument used by retailers to lure customers into the store so that they can be sold a more expensive product. This ni NOT the way health care providers should be forced to do business!

This is not the type of dentistry we practice here. We offer each and every patient all the options including fillings and basic preventive procedures rather than selling crowns and complex periodontal procedures. We offer partial dentures in addition to bridges and implants. We offer a range of partial dentures, not just the most expensive kind. We concentrate on your oral (and mental) health, not on how much money we can squeeze out of you and your insurance company. This is the reason we simply do not accept some insurance plans!

Many PPO/PDO plans that do not contract with our office will still pay us! However, payments may be made differently than if you see a participating dentist.  WE WILL submit to any insurance plan on your behalf, HOWEVER, because insurance payment issues can be very complex, I suggest you check with your insurance company and ask specifically if they will cover services rendered at my office, even if my name is not included in your employee handbook.  Because every plan differs, and there is no way we can keep up with the changes, your insurance company is the best source of information for questions regarding coverage and payment.  I do not accept Mass Health, and Medicare does not provide for dental services.

We will submit your insurance claim to your insurance company.  However, submission does not infer payment, and we can make no guarantee of payment on any dental service rendered.  NOTE: Even a written pre-estimate, from your insurance company, stating that benefits ARE payable, DOES NOT guarantee that payment will be made by your insurance company.    The patient is responsible for payment regardless of insurance coverage or implied benefits.

Scheduling: We DO NOT double book patients**. We very rarely keep patients waiting beyond their appointment times. We request that you please come on time for your appointments, or give us 24 hours notice if you cannot make it. It’s simply common courtesy.

EMERGENCIES: If you do have an emergency, it’s important to call as early in the day as possible. This helps our schedules to run more smoothly, and insures you can be seen if necessary. We try to relieve pain the same day, even if we have to slip an emergency between patients. Even then, we generally can remain on schedule and not keep other patients waiting.

AFTER HOUR EMERGENCIES: I share an emergency “on call” with several other local dentists, so in general, we have 24 hour coverage for patients.

office1 office2

This is our reception area.  You can see that we are a small office.  900 square feet of space with three operatories a lab, and a business office.  We have one dentist (that would be me), one hygienist, two dental assistants, one receptionist and Diana, my wife who is the office manager.
Our Staff

My staff consists of Diana, my office manager, one full time assistant, one part time assistant, one full time receptionist, and two hygienists.  All of them are loyal women who have been with me for years.  Originally, I posted their pictures, along with other information, on this page.  However, after receiving several creepy e-mails and even one creepy phone call, my assistant requested that I take her information down.  In light of the decision to remove her information, I decided to remove the images and personal information on the other members of my staff as as well.  A vast majority of people viewing this page are good, honest souls.  A minority, however, are of darker bent and live in the shadows.

MartyAndDiana

In Honduras

Marty & Diana doing dentistry in Honduras 1995

 

We are sad to report that our long time receptionist, Kerry Speckman passed away after a difficult surgery in January of 2009.  She was 36.   Kerry was one of the most wonderful people I ever met.  We will miss her forever.

Kerry Spekcman

KerryJuly 30, 1972 – January 19, 2009