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1. Hours :
Treatment hours: Monday through Thursday: 8AM – 5 PM. We close for lunch
from 12:30-1:30 PM. If you should
call during lunchtime, please leave a message and we will return your call at
1:30.
2. Directions
Townsend
is in North Central Massachusetts just south of the New Hampshire border, about
20 minutes northeast of Fitchburg. My office is located at 208 Main St.
(Route 119), ¼
mile east of the route 13 intersection in the center of town .
It is in the Townsend Professional Building, between the Sterilite plant
and the Townsend Cafe, both of which are easily identifiable. Click on the
link below to see a map. Use the controls to the left of the map to zoom
in or out.
Map of 208 Main St
Townsend, MA 01469, US
3. Some Basic Office Information & policies
Payment: IS due when services are rendered. We accept cash, check and
major credit cards. For large balances, and with prior approval, we
can arrange a payment plan for you. Seniors (age 60+) are given a 10%
courtesy on all
services.
Insurance: I accept Delta of Mass Premier, Blue
Cross of Mass and Tricare. Many PPO/PDO plans that we do not participate
in will still pay us, however, payments may be made differently than if you
see a participating dentist. WE WILL submit to any insurance plan
on your behalf, HOWEVER, because insurance payment issues can be very complex, I
suggest you check with your insurance company and ask specifically if they will
cover services rendered at my office, even if my name is not included in your
employee handbook. Because every plan differs, and there is no way we can keep
up with the changes, your insurance company is the best source of information
for questions regarding coverage and payment. I do not accept Mass Health,
and Medicare does not provide for dental services.
We will submit your insurance claim to your insurance
company. However, submission does not infer payment, and we can make no
guarantee of payment on any dental service rendered. NOTE:
Even a written pre-estimate, from your insurance company, stating that benefits
ARE payable, DOES NOT guarantee that payment will be made by your insurance
company. The patient is responsible for payment regardless
of insurance coverage or implied benefits.
Scheduling: I DO NOT double book my patients**. Your time is specifically set aside for
you alone. If you do not show up I am unable to give the time to another patient who may be waiting. I pay my staff even if they have nothing to do. Therefore, I do not have much patience with late arrivals and
“no- shows.”
Yes, I do charge a fee ** if you do not give 24 hours notice for a
cancellation, and yes, I will generally excuse you the first time it happens .
| **I respect my patients and show this respect by treating them properly, and
not keeping them waiting to be seen (as often happens in other medical
offices). A patient who arrives late causes us
to be late seeing the patients who follow him or her. Patients who
chronically arrive late or fail appointments altogether are seen as disrespectful to us, and are not welcome at my office. I know you are busy, and I
will work very hard not to keep you waiting for your appointment.
Admittedly, I do occasionally have a procedure that becomes more difficult
than originally expected, or I have to add an emergency patient to the
schedule. This is the only time I might “run late”. In this rare
circumstance, I would ask that you do understand, because if you were the
patient that needed those few extra minutes, I would not leave you in the
middle of a procedure. |
EMERGENCIES: If you do have an emergency, it’s important to call as early in the day as possible. This helps my schedule run more
smoothly, and insures you can be seen if necessary.
A note on emergency “squeeze in” patients: Except in extreme
cases, I see my scheduled patients on time, and accommodate emergencies between
patients.
AFTER HOUR EMERGENCIES: I share an emergency “on call” with several other local dentists, so in general, we have 24 hour coverage for patients.
This is our reception area. You can see
that we are a small office. 900 square feet of space with three
operatories a lab, and a business office. We have one dentist (that would be me), one hygienist, two
dental assistants, one receptionist and Diana, my wife who is the office
manager.
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Marty & Diana 1995
(Diana's the one with the rose in her
mouth) |
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Marty & Diana doing dentistry in
Honduras 1995
(Taken immediately after Diana
had chased a rooster out of the operatory) |
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Our Staff
My staff consists of Diana, my office manager, one full time assistant, one
part time assistant, one
full time receptionist, and two hygienists. All of them are loyal women
who have been with me for years. Originally, I posted their pictures,
along with other information, on this page. However, after receiving
several creepy emails and even one creepy phone call, my assistant requested
that I take her information down. In light of the decision to remove her
information, I decided to remove the images and personal information on the
other members of my staff as as well. A vast majority of people viewing
this page are good, honest souls who live in the light. A minority, however,
are of darker bent and live in the shadows.
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